Question 1

Do you accept insurance?

Accepted Answer

While we do not accept insurance directly, we provide high-quality, personalized care that prioritizes your needs and goals. We choose not to work with insurance companies in order to avoid restrictions that may limit the type of care we can offer. By not accepting insurance, we can offer more flexibility in treatment, ensuring that you receive the best care possible without interference from insurance policies. This allows for a more collaborative and tailored approach to your healing process.

Question 2

How do I get reimbursed for services?

Accepted Answer

Although we are out-of-network with insurance companies, many insurance plans offer out-of-network benefits. To help you access these benefits, we provide a Superbill after each session. A Superbill is an itemized invoice that contains the information your insurance company needs to process a claim for reimbursement. You can submit this Superbill to your insurance provider directly for reimbursement. Please check with your insurance provider to confirm your out-of-network benefits and the process for submitting a claim.

Question 3

What types of payments do you accept?

Accepted Answer

We accept payment via cash/check, credit card, debit card, and HSA/FSA cards. We accept Zelle and Venmo payments for your convenience as well. We are also partnered with CareCredit to offer financing programs that allow you to pay your balance over time with delayed interest. Ask about an application for CareCredit and thresholds to use this form of payment.

Payment is due at the time of service, and you can securely pay through our online portal or in person.

Question 4

What if I need to cancel or reschedule my appointment?

Accepted Answer

We understand that life can get busy! If you need to cancel or reschedule a regular 1-hour appointment, please give at least 24 business hours' notice to avoid a cancellation fee. This allows us to accommodate other clients who may be waiting for an appointment. Cancellations within 24 hours of the appointment will be subject to a fee.

Note that cancellation policies for EMDR Intensives (1+ hours) differ from our regular policies due to the time commitment and advanced scheduling. An additional 25% fee will apply for any requests to reschedule or cancel an EMDR Intensive less than 48 business hours prior to the start time.

Question 5

Do you offer any services other than EMDR?

Accepted Answer

Yes, we have experienced pre-licensed therapists working in our practice who offer a wide range of trauma-informed approaches, such as somatic experiencing, parts work, psychodynamic theory, etc.

Question 6

Do you offer in-person and Telehealth therapy?

Accepted Answer

Yes, we offer both the option to come into our Pantops office (Charlottesville), or set up a virtual appointment. Our flexibility in offering virtual care helps clients to still engage in therapy if they are unable to come in due to travel, weather, sickness, or childcare or work obligations. Just be sure to text or email your therapist ahead of time and you will be sent a link to join your virtual session.

Question 7

What are the benefits of working with a pre-licensed therapist?

Accepted Answer

Our pre-licensed therapists include graduate level-interns and Residents in Counseling, and they are an excellent resource for our community. They bring with them fresh perspectives with knowledge of the newest trainings and theoretical approaches, and they are eager to learn more skills to help you. Plus, their rates tend to me more cost-effective compared with licensed therapists in the community, allowing you the opportunity for growth while also supporting the training of a future licensed therapist.

Our pre-licensed therapists have ongoing training and are under supervision by a trained trauma therapist to ensure their work is delivered in an effective and ethical manner. Trainees are required to submit video clips of their sessions to be reviewed by the Supervisor to ensure they are adhering to ethical practices.

Question 8

How do I schedule an intake?

Accepted Answer

We like to meet with potential clients before scheduling an intake so that we can talk through your goals and make sure we're a good fit! You can schedule your consultation directly by using our online portal - https://skylinementalhealth.clientsecure.me/ (https://skylinementalhealth.clientsecure.me/)and select "I am a New Client".

Once we've met and decide to move forward, you can schedule your intake with your therapist via email, or use your unique log-in to view your therapist's full schedule.

Question 9

What should I expect from an initial consultation?

Accepted Answer

Our 20- minute consultations are virtual (audio & video) and give you the opportunity to meet your potential therapist to share why you're seeking therapy, to ask questions and figure out a plan together. Your therapist may ask you a few questions to best understand your needs and whether we can make any other recomendations. You don't have to dive deep into anything during this time -- think of this as telling your therapist the Cliffs Notes!

You can schedule your consultation directly by using our online portal - https://skylinementalhealth.clientsecure.me/ (https://skylinementalhealth.clientsecure.me/)and select "I am a New Client".

Question 10

How can I schedule a consultation?

Accepted Answer

The easiest and fastest way to schedule your consultation directly by using our online portal - https://skylinementalhealth.clientsecure.me/ (https://skylinementalhealth.clientsecure.me/)and select "I am a New Client". 
You can also email your preferred therapist, or simply reach out to our team at hello@skylinementalhealth.com. (hello@skylinementalhealth.com.)

Question 11

Do you have a waitlist for new clients?

Accepted Answer

We are currently accepting new clients! The best way to find out what the wait would be for an intake, reach out to your therapist directly.

In general, however:

Kalley Seitz, QMHP-T, is typically able to book a new client intake within 1 to 2 weeks of your consultation.

Angela Green, Certified EMDR Therapist, is typically able to book a new client intake within 3 to 4 weeks of your consultation.

Question 12

What are your office hours? Can I schedule an appointment early in the morning or after work?

Accepted Answer

The office hours for Kalley Seitz is Wednesday, Thursday and Friday (in-person), with openings for Telehealth on Mondays. In addition to regular morning and afternoon appointments, she offers a range of early morning and evening appointments, which are often in higher demand. Kalley is typically able to book a new client intake within 1 to 2 weeks of your consultation.

The office hours for Angela Green, Certified EMDR therapist, is Monday through Wednesday in-person, and Thursday via Telehealth. Angela does not offer early morning or evening appointments. Angela offers EMDR Intensives during limited hours throughout the week. Angela is typically able to book a new client intake within 3 to 4 weeks of your consultation.

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